Privacy Policy

This Privacy Policy provides general information regarding how the personal data of users is collected on the website (hereinafter referred to as Calmclinic, we). More detailed information may be provided at the request of the user (data subject).

Calmclinic acknowledges that the protection of personal data is important to you, our clients, and is therefore committed to respect and protect the privacy of each data subject. Data subjects trust us in our personal information and we are responsible for working every day to justify their trust.

Calmclinic ensures:

Why are we collecting your personal data?

On the website we provide users with informational services - articles, tests and information materials on health and other topics. In order to properly provide these services, to fulfill the legal and tax obligations applicable to us, as well as to carry out direct marketing, we collect your personal data. The information we collect about you depends on the information you provide to us when ordering services, whether you sign up to our website, as well as, what services you order or use.

What personal data are we collecting?

Depending on your actions taken on our website, we ask you to provide the following personal data that we collect: gender, area for which the user requests information (sleep, distrust, anxiety, frightening thoughts, fear for health, etc.), name, surname, e-mail, country, user’s results and choices that had been made during the test on the user's website.

We also collect anonymized website usage data such as click data, pages visited and so on.

We inform you that to use our web site and to receive certain services provided by us you can choose to remain an anonymous user and not provide any personally identifiable data like name, email, etc. In this case, we do not collect your personal data in any form.

In order to provide you with some services, you must provide us with more information about yourself, such as email, name, surname, country, also you have to create an account. We note that your personal data is being inputted by you, so you are solely responsible for the accuracy of this data.

Calm Clinic collects personal information reasonably necessary to carry out our business, to assess and manage our members' needs, and provide our services to you. We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you and/or third parties and managing member relationships.

The purposes for which Calm Clinic usually collects and uses personal information depends on the nature of your interaction with us, but may include:

In addition, some of your personal information may be used for other business purposes. Examples of the types of uses are set out below:

Calm Clinic generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:

Calm Clinic also collects and uses personal information for market research purposes and to innovate our delivery of products and services. We have a legitimate interest in using your information in the ways listed above. In some cases, it will be lawful for us to collect and use your personal information, for example where it is necessary as part of our, or a third party’s, statutory or public functions or because the law permits or requires us to.

Can you disagree with the processing of your personal data?

We inform you that you have a right to disagree with the processing of your personal data by Calmclinic, as well as you can cancel your consent to the processing of personal data at any time.

If you do not agree to provide us with such personal data as your e-mail, you can use the website anonymously, then we will not collect or store any data about you.

How do we protect your personal data?

The security of your personal data is very important to us. Calmclinic has implemented appropriate organizational and technical security measures to help protect your personal data, which helps to protect your personal data against accidental or unlawful destruction, modification, disclosure, and any other unlawful handling We avoid storing obsolete or unnecessary information.

To whom do we provide your personal data?

We may provide your data to our data processors who provide us with services and manage (store) your data on behalf of Calmclinic as a data controller. Data controllers have the right to process personal data only in accordance with our instructions and only to the extent necessary for the proper performance of the obligations set out in the contract. Through our processors, we take all necessary steps to ensure that our data controllers have implemented the appropriate organizational and technical security measures and maintain the confidentiality of personal data.

If your place of residence is within the European Union, the General Data Protection Regulation and the implementation of your rights enshrined therein should be relevant to you and therefore we inform that our data processors may be established outside the European Union or the European Economic Area. If we transfer your personal data to such processors, we will take all the necessary legal measures to ensure that your right to privacy remains properly protected.

Personal data may be transferred and processed outside the EU / EEA where the transfer is indispensable for the provision of the service or the user has given his consent and also if adequate security measures are implemented. Appropriate security measures include:

If your place of residence is in the European Union and the General Data Protection Regulation is relevant to you, you can request more information about the possible transfer of your personal data outside the EU / EEA.

Your personal data is not transferred to other third parties, except when such data is required by the competent public authority.

What are your rights?

You have the right:

How do we use cookies?

We use cookies. These are small batches of information that websites forward to the browser cookie file on the user's hard drive. The information collected by the cookies allows us to provide the user with the possibility to browse more conveniently, learn more about the behavior of the users of the site, analyze trends and improve both - the website and the services we are providing.

You may choose, whether you want to accept cookies. The user gives his consent to accept cookies during his visit to the website by clicking “Got it!” button.

You can cancel the use of cookies by changing the browser's data and settings (deleting cookies, selecting anonymous browsing, etc.). In some cases, disabling or deleting cookies can slow down the speed of browsing the web, limit the functionality of certain web pages, or block access to the website.

The types of cookies we use

Specifically, we use the following cookies:

Strictly necessary cookies: are required for the operation of our website, such as cookies that enable you to log into secure areas of our website (for example, our membership portal).

Analytical/performance cookies: allow us to count the number of users and see how users move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information, subject to your choices and preferences, to make our website and any advertising displayed on it more relevant to your interests.

Third party/sharing cookies: are cookies that are set by a domain other than the one being visited by you. If you visit our website and a separate company sets a cookie through that website this is a third party cookie. To try to bring you offers and advertisements that are of interest to you, we have relationships with third-party companies including [Google, Adobe Analytics, Facebook, LinkedIn] (Third Party Providers) that allow them to place cookies on our websites.

These Third Party Providers may:

How do I know about any changes made to this Privacy Policy?

As we expand our activities and services, we may need to update this Privacy Policy. For this reason, we recommend that you periodically visit our website, where you will always find the latest version of this Privacy Policy.

If we make any essential changes to this Privacy Policy, we will inform you in advance by posting a notice on our website.

How can you reach us?

You have the right to contact us in order to submit inquiries, cancel your consent, submit requests for your rights as a data subject, and complaint about the processing of personal data.

You can contact us by sending a message on the website.